Revealed: the salon treatments facing the most injury claims
New research from insurer Zurich UK has revealed the treatments with the most insurance claims in UK salons, with brow and lash tints gone wrong responsible for over a quarter (28%) of all claims.
The data also revealed that just under one in 10 (9%) of insurance claims were linked to microblading treatments, as fuller brows continue to prove popular. Both tinting and microblading can trigger allergic reactions resulting in redness, swelling and even difficulties breathing, which is why performing a patch test is of the utmost importance.
Its not just brow and lash treatments facing claims, as nail treatments are responsible for 17% of all payouts, thanks to allergic reactions, fungal infections and more.
Check out our six top tips for nail sculpting to ensure your clients get the best result.
| Salon treatment | % of claims |
| Eyebrow/eyelash tinting | 28 |
| Nails - manicure/pedicure | 17 |
| Hair extensions | 15 |
| Microblading | 9 |
| Hairdressing | 8 |
| IPL/Laser hair removal | 7 |
| Facial | 5 |
| Waxing | 4 |
| Other (ear piercing, advanced electrolysis etc.) | 4 |
| Microdermabrasion/peels | 3 |
Although responsible for fewer than one in 10 (7%) of injuries caused, laser-related claims are rising as consumers look for permanent solutions rather than waxing. Laser treatments were unsurprisingly found to cause the most serious injuries, with clients claiming on average £6,600.
Other beauty treatments saw an average claim of £2,400.
Clare Mitchell, head of public liability claims at Zurich, says, "While the vast majority of salons follow good practice, accidents can happen. From harsh chemicals to hot wax, salons are full of potential hazards which can lead to more than just a bad hair day.
“You can reduce the risk of injury by researching the provider and treatment, before making a booking. It’s a good idea to check the salon’s website for customer reviews and ensure practitioners are appropriately trained and insured.
“Accidents in the salon are not just disastrous for customers but can leave businesses in a precarious financial and legal position. If a customer suffers an injury, small firms may not have the funds to cover a large and unexpected bill, which is why it pays to have the right cover in place. It’s also important salons and practitioners comply with policy terms and conditions when they carry out treatments.”