No-shows? No thanks... how to reduce no-shows and cancellations in your salon business
Published
30th Mar 2023
Life (and cancellations) happen - we all know that. We also know just how much of an impact no-shows and cancellations can have on your business...
Here are a few tips to help reduce them and increase your online visibility whilst you’re at it!
- Make sure your calendar is up-to-date: Last-min cancellations and no-shows can be a huge waste of time for you, but can disappoint your clients too. An online diary with real-time availability updates (like Treatwell Pro’s smart digital calendar), can help keep everything in order to avoid double bookings and resulting cancellations.
- Choose a cancellation policy that fits your needs: By giving your clients the flexibility to reschedule or cancel in advance, they’ll be less likely to no-show. Meaning you’ll have more time to fill empty spaces.
- Reduce no-shows by offering prepayment online: Most of the time, knowing that you’ve paid for something in advance will mean you’re much more likely to show up to an appointment. Online prepaid bookings (available with smart salon software like Treatwell Pro) can help to eliminate no-shows and create a seamless, hassle-free experience that keeps clients booking again and again.
- Send your clients an SMS reminder before their appointment: Reminding your clients about their booking via SMS is a great way to reduce no-shows and cancellations. Forgotten appointments are much less likely, and what if they can’t make it? Well, clients are then reminded to cancel or reschedule with plenty of time to spare. With Treatwell Pro, you can send unlimited, free, and automatic SMS reminders to your clients - helping to protect you and your bottom line.
Have any questions? Treatwell will be exhibiting at Professional Beauty & Hair Ireland from 28th-29th May. Come and meet the team at stand C26 to learn more about Treatwell Pro and how it can help to boost your business to Pro level.
Learn how to reach more customers with Treatwell...
This is a sponsored story in partnership with Treatwell.
