Creating an identity for a hotel group spa

Frensham Pond Hotel & Spa in Surrey is home to a five-treatment-room spa that includes a thermal suite and wet spa and offers treatments from Elemis.

Part of the Hilton Hotels Group, the hotel unveiled its refurbished spa in April 2018, fitted out with furniture from spa furniture brand REM. 

“Our spa was designed to give guests an instant feeling of relaxation,” says spa manager Jyotsna Bhambure. “The interior design has to impart that on every guest, despite personal tastes. It also had to reflect the standards of the Hilton brand.” 

This is why the chocolate-brown wood and grey base colour were chosen as the main colour scheme for the spa, to help guests feel calm and at ease. “One of the most prominent design features is the use of wood throughout, making guests feel they’re closer to nature,” says Bhambure. 

REM’s rich praline laminate was chosen for all units, treatment couches and chairs, including the Soma Treatment Couch, finished with Clay and Slate tailored fabrics, bespoke Verona Vanity units with Egyptian Gold doors and draws, bespoke Natura Pedispa chairs upholstered in Nappa Aubergine – the purple accents throughout the spa reflect owner Kirit Patel’s favourite colour – Infiniti Nail Bars, Glow Make Up Units and Pedi and Clover Stools. 

Natural feel 

Situated on Frensham Great Pond, it was important that the spa reflected some of this spaciousness and tranquil energy. “We wanted to incorporate some natural shades with the wood and grey, like with the blue accents in the treatment rooms,” explains Bhambure. “And we had the reception desk made in an oval shape to make the space feel very open.” 

Creating a sense of space was a particular priority in the relaxation area, given its relatively compact size. “The furniture was chosen and installed to maximise our space, and this was especially important for the relaxation area. It was fitted out in a way that six people can comfortably relax on good size beds,” says Bhambure, adding: “The treatment rooms were built as square shapes, so choosing square units meant we could maximise that space too.” 

On the decision to choose REM for the project, Bhambure says: “We did lots of research into furniture suppliers who could support us with an overall vision for the spa. We looked at REM’s portfolio and saw they could deliver the end result we wanted in the timescale we needed it completed by.” 

She adds that the Frensham Pond team were “very happy” with “the way REM designed and built everything to such a high finish in a relatively short space of time.” 


Image: REM/ Frensham Pond Hotel & Spa

For more design tips check out this advice on avoiding design mistakes in your spa.