Charlie Thompson outlines his plans for QHotels

UK Spa Association chair Charlie Thompson has outlined his plans for QHotels following his appointment as group spa support.

His plans include making the 21-strong four-star hotel chain a leader in the four-star spa market by creating consistent high levels of customer satisfaction and product offering to enhance the customer experience.

Over the past eight months Thompson has been QHotels interim group spa manager for three days a week and in this time customer satisfaction has reached 90.9%.

He will continue his focus on product development, steering the group’s creation of treatment packages such as the QHotels Signature Experience with Espa spa break.

Thompson brings a wealth of experience spanning 15 years in the industry covering both supplier and provider areas of the market.

Dave Heap, group leisure & spa manager said, “With such an in-depth knowledge of the industry and successful track record, we are incredibly excited to have Charlie on board.

“His experience in supporting spa brands and venues, in growth and team development, will prove invaluable in helping to make our ambitions for the spa offering at QHotels a reality.”

Thompson added: “Employee engagement sits at the heart of brilliant customer service, especially with spa experiences so it’s been important for me to work collaboratively with each team to help us move forward and develop something completely unique. I’m really looking forward to seeing the results.”